Optimising customer reviews
Optimising customer reviews
Customers are vital to the success of any business. Put simply, great customer reviews can boost sales, while bad ones can hurt them.
Customers are vital to the success of any business. Put simply, great customer reviews can boost sales, while bad ones can hurt them.
Customers are vital to the success of any business. Put simply, great customer reviews can boost sales, while bad ones can hurt them. Case in point, dissatisfied customers usually tell 9-15 people about their dissatisfaction, while some tell 20 or more. Unfortunately, a customer with a negative experience is more likely to give a negative review as opposed to a customer with a positive experience. Problem is, it takes 40 positive reviews to undo the damaging effects of just 1 negative comment.